15 September 2026

Luke Myer MP has called on Ministers to do more to fix ongoing delays affecting Civil Service pensions, after raising the cases of constituents who have been left waiting for money they have earned after decades of public service.

Speaking in Parliament today, Luke highlighted the impact that pension administration failures by Capita are having on former civil servants and their families.

He raised the case of Anne-Marie from Brotton, who served for 40 years in the Department for Work and Pensions and is still waiting for her pension nine months after giving notice of her retirement. Luke also highlighted Ivan from Nunthorpe, who retired in 2023 and is still waiting to make his McCloud remedy choice, and Samantha from Marton, who has been trying to resolve a death payment following the loss of her mother Angela.

Luke said that while the Government has established a recovery programme and is working to address the backlog, people who have spent their working lives serving the public deserve a much better service.

This builds on Luke’s previous work on Civil Service pensions. In July 2025, he raised the case of Katherine, a constituent who had experienced problems with pension forecasts after 25 years of public service. In March 2026, he raised Stephen’s case after he retired but was still waiting to access his pension almost a year later. Luke has also met with Ministers to discuss the wider problems and continues to press for faster action from Capita and the pension recovery team.

The Government has established a Civil Service Pension Recovery Taskforce to drive improvements, with a focus on clearing outstanding cases, improving communication and ensuring members receive the support they need. They are exploring ending the failed private-sector model and insourcing the project.

Luke Myer MP said:

“People who have spent decades serving the public should not be left chasing the pension they have earned. I will continue to raise cases of hardworking local people facing these unacceptable delays.

“It is positive that the Government is now taking action to tackle these failures, but I will continue to press for improvements until former civil servants receive the service and support they deserve.”